PetsVentura® : TAM Airline transportation of animals

TAM Airline transportation of animals

TAM

1-888-235-9826
http://www.tamairlines.com

Tam Airline prohibit the transportation of animals in the cabin of our aircraft on domestic flights; however, a domestic animal (dog, cat, guide monkey) can be transported in a specially adapted compartment in aircraft.

Procedures :

Make your reservation through our Call Center at least 24 hours before departure time; After confirming your flight through our Assistance Center, show up at the airport 2 hours before departure time; Animals considered wild or that exceed the stipulated weight limit should be shipped with the help of our Information Center (0800-562-211); The animal need not be sedated; The animal should be kept in a portable kennel. Such kennels are available in pet shops and animal-supply stores and should possess enough room so that your animal can turn all the way around in it. The container should be made of strong material, be smooth-sided, be leak proof.

Obligatory Documentation :

Animals over 3 months old must be accompanied by a rabies vaccination certificate showing the name of the vaccine manufacturer, the type of vaccine, and the code number of the ample used. The animal must have been vaccinated 30 days to 1 year before departure. Animals under 3 months old, therefore, not having received their first vaccine, can only be shipped by means of a veterinarian's express authorization; Health certificate issued by a veterinarian; Animal Transit Permit (GTA); NOTOC form - provided by TAM; Responsibility form - provided by TAM Fees

The fee charged will be calculated as follows: R$90.00 + the combined weights of portable kennel and animal multiplied by a monetary amount corresponding to 1% of the full air fare for the route to be flown International Flights On our international flights, we allow domestic animals such as dogs and cats to be transported in the cabin of our aircraft.

Procedures :

Make your reservation through our Call Center at least 24 hours before departure time;

After confirming your flight through our Assistance Center, show up at the airport 3 hours before departure time;

Animals considered wild or that exceed the stipulated weight limit should be shipped with the help of our Information Center (0800-562-211);

The animal should be kept in a portable kennel. Such kennels are available in pet shops and animal-supply stores and should possess enough room so that your animal can turn all the way around in it. The container should be made of strong material, be smooth-sided, and be leak proof;

The combined weight of portable kennel and animal may not exceed 5kg.

Obligatory Documentation:

Animals over 3 months old must be accompanied by a rabies vaccination certificate showing the name of the vaccine manufacturer, the type of vaccine, and the code number of the ampule used. The animal must have been vaccinated 30 days to 1 year before departure;

Health certificate issued by a veterinarian.

International Zoo-sanitary Certificate (CZI) - valid for 10 days from date of emission.

Animal Transit Permit (GTA) - provided by TAM

Address to acquire a CZI in São Paulo:

Rua Treze de Maio, 1558 - 3rd floor (near Shopping Paulista)

Telephone: (011) 251-0400 or (0800) 551-059

Working hours: 8:00 a.m. to 12:00 noon and 2:00 p.m. to 5:00 p.m.

Note: In urgent cases, Guarulhos Airport has a 24-hour-assistance telephone: (011) 6445-2800.

Departure of Animals on Code Share Airliners

To place an animal on board an American Airlines flight, contact the Assistance Center: (011) 3214-4000

To place an animal on board a KLM flight, contact the Assistance Center: (011) 3372-2800.

On code-share flights with Air France, animals are not permitted in the cabin of the aircraft.

Fees

The fee charged will be calculated as follows: US$50.00 + excess baggage fee + any governmental fees/taxes normally charged by the country of destination.

Departure of Animals Accompanying Handicapped Persons.

A working animal (guide monkey or seeing-eye dog) accompanying a passenger with a hearing or visual handicap may board our flights and stay with the passenger during all stages of the trip.

Procedures :

Contact our Call Center before your flight and request the service;

For domestic flights, show up 2 hours before departure time; for international flights, show up 3 hours before departure time with all necessary documents.

Obligatory Documentation:

General health certificate issued no more than 10 days before departure;

Animals over 3 months old must be accompanied by a rabies vaccination certificate showing the name of the vaccine manufacturer, the type of vaccine, and the code number of the ampule used. The animal must have been vaccinated 30 days to 1 year before departure;

International Zoo-Sanitary Certificate (CZI) issued by an authorized clinic.

Address to acquire a CZI in São Paulo:

Rua Treze de Maio, 1558 - 3rd floor (near Shopping Paulista)

Telephone: (011) 251-0400 or (0800) 551-059

Working hours: 8:00 a.m. to 12:00 noon and 2:00 p.m. to 5:00 p.m.

Note: In urgent cases, Guarulhos Airport has a 24-hour-assistance telephone: (011) 6445-2800.