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Complain About Your Airline Pet Travel Service

If you experience this kind of problem with your airline, you may want to deal with it by lodging a complaint with the airline or to one of the authorities that oversee air transportation.
Whenever you can identify a problem on the spot, your best option will usually be to bring it to the airline's attention and give them a chance to resolve the issue. If you are at the airport, then contact the airline's customer service representatives, a manager, or some other employee who has the authority to immediately take care of your problem. If you are in flight, then contact the head flight attendant.
If your complaint involved a U.S. airline or a non-US airline operating in the United States, you may want to submit your complaint with the U.S. Department of Transportation (DOT). You can file a formal complaint in one of the following ways:
Call the Aviation Consumer Protection Division at 202-366-0511   202-366-0511 to record your complaint.
Submit your complaint to the Department of Transportation's Aviation Consumer Protection Division using their online form at
Mail a written complaint to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., SE
Washington, D.C. 20590

Assistant Administrator for System Safety ASY-100
Federal Aviation Administration
800 Independence Avenue, S.W.
Washington, D.C. 20591

You can also contact the FAA by phone at 866-TELL-FAA 866-TELL-FAA  (1-866-835-5322   1-866-835-5322